HeyBaji Privacy Policy — How We Protect Your Data

🔒 1. Introduction

This Privacy Policy describes how HeyBaji ("we", "us", "our") collects, uses, stores and protects personal information provided by players ("you", "your") when you visit and use the heybaji.bar platform. It applies to all services offered on the platform including casino games, live casino, sports betting, bingo, fish games, and all deposit and withdrawal facilities.

HeyBaji is built for players in Pakistan. All references to payment information in this policy relate to PKR transactions processed through channels including JazzCash, Easypaisa, Raast, bank transfer, and cards. We understand that privacy matters enormously when real PKR is involved, and we take our obligations seriously.

By registering an account or continuing to use heybaji.bar, you acknowledge that you have read this Privacy Policy and understand how your information is handled. If you do not agree with any part of this policy, please do not register or continue using the platform.

📋 2. Data We Collect

We collect personal information in three main ways: information you provide to us directly, information generated automatically through your use of the platform, and information received from payment processors you use to deposit or withdraw PKR.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address and contact details
• Login credentials (your password is stored in encrypted form — we never see it in plain text)
• Identity documents submitted during verification processes
• Communication content when you contact our support team

Information generated automatically:

• Device information including device type, operating system, and browser version
• IP address and approximate geographic location
• Session data including pages visited, time spent, and navigation patterns
• Game activity logs — game type, session duration, bet amounts in PKR, and outcomes
• Deposit and withdrawal transaction records in PKR

Information from payment providers:

• Transaction confirmation references from JazzCash, Easypaisa, Raast, bank transfers, and card processors
• Payment status and partial account identifiers required for transaction matching

⚙️ 3. How We Use Your Data

The information we collect is used for specific, legitimate purposes directly related to operating the HeyBaji platform for Pakistan players. We do not use your data for purposes you would not reasonably expect.

We only send promotional communications to players who have opted in to receive them. If you no longer wish to receive promotional messages from HeyBaji, you can opt out at any time by contacting support at [email protected].

💳 4. Payment Information

All PKR transactions on HeyBaji are processed in partnership with trusted payment providers. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a card, your payment credentials are handled directly by that provider's own secure environment — not by heybaji servers.

What HeyBaji does retain in connection with payments:

• Transaction reference numbers provided by the payment provider upon completion
• The PKR amount of each transaction and its timestamp
• The payment method category used (e.g. JazzCash, Easypaisa) without storing full account details
• Transaction status — pending, completed, failed, or reversed

This data is retained for the minimum period necessary for accounting accuracy, fraud prevention, and dispute resolution. Players have the right to request a summary of their transaction history by contacting support.

🤝 5. Sharing Your Data

HeyBaji does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is your data — we treat it that way.

We may share limited data with third parties only in the following specific circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, banking partners, and card processors solely to complete your requested PKR deposit or withdrawal
• Identity verification providers: Where verification of your identity is required, we may use a third-party verification service. Only the information necessary for verification is shared
• Game content providers: Third-party casino, live casino, bingo, and fish game providers may receive anonymised session identifiers to deliver game content. These providers do not receive your full personal details
• Fraud and security services: Device and session data may be shared with anti-fraud tools to protect all players on the platform
• Legal obligations: Where required by applicable law or a legitimate legal process, we may disclose information as necessary. We will notify you where legally permitted to do so

In all cases of third-party data sharing, we require that recipients handle your information with appropriate security measures and use it only for the specific purpose for which it was shared.

🍪 6. Cookies & Tracking

HeyBaji uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Pakistan player. A cookie is a small text file stored on your device by your browser when you visit the site.

Types of cookies we use:

• Essential cookies: Required for core platform functionality — keeping you logged in, remembering your session, and ensuring secure navigation between pages. These cannot be disabled without breaking the platform.
• Analytics cookies: Help us understand how players use the platform — which sections are most popular, where players encounter difficulties, and how navigation flows. Data is aggregated and anonymised.
• Preference cookies: Remember your platform settings such as preferred language or display options across sessions.
• Security cookies: Used to detect and prevent fraudulent activity, protect accounts from unauthorised access, and enforce session timeouts.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use the platform normally. For mobile players accessing HeyBaji on an Android or iOS browser in Pakistan, your browser's built-in cookie management settings apply in the same way.

🗄️ 7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards as needed for legitimate business and legal purposes. The specific retention periods for different categories of data are as follows:

• Account information: Retained for the duration of your active account plus a standard post-closure period to allow for dispute resolution and audit purposes
• PKR transaction records: Retained for a minimum period consistent with standard financial record-keeping requirements
• Game activity logs: Retained for a period sufficient to resolve any potential disputes about game outcomes or betting results
• Identity verification documents: Retained only for as long as necessary for verification and compliance purposes, then securely deleted
• Support communications: Retained for a period sufficient to ensure continuity of support and resolve any open matters
• Cookie and analytics data: Anonymised data retained for platform improvement purposes; personally identifiable session data is not retained long-term

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

🔐 8. Security Measures

Protecting your personal data and PKR account balance is a core responsibility we take seriously. HeyBaji implements multiple layers of technical and operational security to guard against unauthorised access, data loss, and misuse.

• Encryption in transit: All data exchanged between your browser or mobile device and heybaji.bar is encrypted using industry-standard TLS protocols, the same technology used by banks and financial institutions
• Encrypted password storage: Account passwords are stored using strong one-way cryptographic hashing — neither our team nor any system can read your actual password
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Staff accessing data do so only for legitimate support or operational purposes
• Session management: Automatic session timeouts reduce risk from unattended devices — a concern for mobile players sharing devices in Pakistan households
• Fraud monitoring: Continuous automated monitoring flags unusual account activity for review, helping to detect and block unauthorised access attempts early
• Secure payment handling: PKR payment credentials are processed entirely within the respective provider's secure environment — JazzCash, Easypaisa, and Raast each maintain their own certified security standards

⚖️ 9. Your Rights

As a HeyBaji player, you have rights in relation to the personal data we hold about you. These include:

• Right to access: You can request a copy of the personal data we hold about you at any time by contacting support
• Right to correction: If any information we hold is inaccurate or out of date, you have the right to request that we correct it
• Right to deletion: You may request deletion of your personal data. We will action such requests subject to any legal or operational obligations that require us to retain certain records
• Right to restrict processing: In certain circumstances you may request that we limit how we process your data while a dispute or correction request is being resolved
• Right to opt out of marketing: You can withdraw consent for promotional communications at any time by contacting support at [email protected]
• Right to data portability: You may request your account and transaction data in a portable format where technically feasible

To exercise any of these rights, contact our support team with your account details and the specific request. We will respond within a reasonable timeframe. Some requests may require identity verification before we can proceed, to protect your account security.

🔞 10. Minors & Age Policy

HeyBaji is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires confirmation that the player is 18 or older, and we reserve the right to request age verification at any time.

If we become aware that personal data has been collected from a minor, that account will be closed immediately and the associated data deleted. If you believe a minor has registered an account on the platform, please contact us immediately at [email protected] so we can investigate and act.

Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing adult gaming platforms including heybaji.bar.

🔄 11. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable standards, or improvements to our data practices. When we do, the revised policy will be published at heybaji.bar/privacy-policy with an updated "Last updated" date at the top of the page.

For changes that materially affect how we use your personal data, we will endeavour to notify active registered players via the email address on their account before the changes take effect. Continued use of HeyBaji after a policy update is posted constitutes acceptance of the updated terms.

✉️ 12. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your information is being handled, please reach out to the HeyBaji support team:

For questions about responsible gaming and self-exclusion, visit our Responsible Gaming page. For platform rules and account terms, see our Terms and Conditions. Common questions are also answered in our FAQ section.